Support

Seokgamoney Support

Contact us

We usually reply within one or two days.

Business inquiries

For partnerships, advertising and collaboration proposals, please email us.

Frequently asked questions

Q. My luck isn't adding up from walking.

A. Walking needs permission to read your step count. Turn it on, then reopen the app.

  • On iPhone, allow Settings › Seokgamoney › Motion & Fitness.
  • On Android, allow Settings › Apps › Seokgamoney › Permissions › Physical activity. If you use Health Connect, also let Seokgamoney read steps in Health Connect.

Q. My step count isn't going up.

A. Your phone can take a little while to record steps. Carry your phone as you walk, then check again in a few minutes.

Q. What do I spend my luck on?

A. You spend it in the Budtique, dressing up a Buddha of your own, and you can also use it to hang a lantern. Wish lanterns can only be bought with a payment.

Q. My wish was rejected.

A. You can see the reason on its result screen in My wishes, and send an Appeal from the same screen. A rejected lantern is not lost, and you can use it to post a new wish.

Q. I saw an offensive wish.

A. Open the menu on the wish and tap Report as spreading negativity, or tap Hide this person's wishes to stop seeing their wishes. Wishes with enough reports are hidden right away and reviewed by our team.

Q. How are my wishes processed?

A. Wishes you post are processed by AI (OpenAI) to check for inappropriate content and to translate them into other languages. Attached photos are not sent to the AI. See our Privacy Policy for details.

Q. I can't see an ad, or I didn't get my reward.

A. Check your network connection and try again in a moment. If the problem continues, let us know by email.

Q. I want a refund.

A. All payments go through the App Store or Google Play, so refunds are requested through the store where you paid. On iPhone use reportaproblem.apple.com, and on Android use your Google Play order history.

Q. I want to delete my account.

A. Go to Profile › Settings and more › Delete account. Your account and data are deleted right away, and this cannot be undone. Your wishes stop being shown right away and are deleted after 30 days. See the account deletion guide for details.

Q. What data do you collect?

A. See our Privacy Policy. The conditions for using the Service are in our Terms of Service.

Operated by

Bug Hole Inc. · Representative Myunggeun Hong · Business registration no. 361-86-01567 · Seoul, Republic of Korea